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What you're going to do

• Are you ready to play a key role in ensuring a seamless IT environment for an international team? At Adnovum, our IT infrastructure is the backbone of our operations, supporting software engineers, testers, business analysts, and more. We are looking for a motivated System Administrator to join our global IT team, to provideing essential 2nd- and 3rd -level technical support and maintaining our hardware and software environments
• In this role, you’ll be responsible for troubleshooting issues, configuring and administering both physical and virtual infrastructure, and supporting our local and global teams. You will have the ample opportunity to excel your skills, work independently, and collaborate with colleagues across different locations. You will be responsible for the following tasks:
• Providing 2nd- and 3rd -level technical support for both the hardware and software issues our users encounter
• Installing, configuring, and administering physical and virtual infrastructure devices and infrastructure services (Windows and macOS)
• Troubleshooting and resolving system and end- user problems using by means of a ticketing system
• Participating in regional -level server and network administration
• Performing scheduled maintenance and changes on the regional/local IT infrastructure, systems, and services
• Supporting new colleagues regarding IT cases (PC, hardware, software)
• Providing technical assistance for company events and presentations
• Keeping daily contact with the Senior System Engineering team members located in Budapest, Zürich, Singapore, and Vietnam
• Communicating with third -party providers
• Building an internal wiki with technical documentation manuals and IT policies
• Working in a hybrid way with the opportunity of home office (weekly 1-2 days in the office a week based on business needs)

What we're looking for

• Minimum of 1-2 years of experience in 2nd- and 3rd -level IT support
• Good knowledge of M365 technologies (including Microsoft Exchange)
• Advanced knowledge level of administering Microsoft -Windows -based desktops (Windows 10, Windows 11) and macOS
• Basic knowledge of Microsoft Windows Server management (Active Directory, Microsoft Intune, SCCM, 3rd-party antivirus service such as MS Defender)
• Good knowledge of M365 technologies
• Basic knowledge of networking (TCP/IP, DNS, DHCP, server configuration) would be a plus
• Basic knowledge of Microsoft Windows Server management (Active Directory, SCCM, 3rd -party antivirus service)
• User-friendly attitude, willing to help employees solve their daily issues with the IT infrastructure
• Fluency in English
• Sharp minds, good vibes
• We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work
• As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!
• Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities

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